At LoveFlix, we deeply respect your right to privacy and are fully committed to complying with the UK General Data Protection Regulation, the Data Protection Act 2018, and all applicable privacy and data protection laws. This privacy policy explains how we handle the personal information you share with us. It applies to everyone who visits our website, uses our services, engages in our coaching programmes, downloads resources, or communicates with us in any way.
LoveFlix is not just a coaching platform. It is a supportive and emotionally safe space where healing and growth take place. Because our work often involves sensitive personal experiences and emotional content, we take data protection seriously and are committed to transparency and ethical care in how we manage your information.
LoveFlix is operated by its founder Natalie Jane, who is the data controller for all personal information collected through our services. If you have any concerns or questions about how your data is used, you can contact us at privacy@loveflix.co.uk and we will respond with care and clarity.
When you engage with us, we collect information about you in a number of ways. This can include your name, email address, phone number, and anything you share when filling in forms, booking sessions, or communicating with us by email or online platforms. If you take part in coaching or therapy, we may also gather more sensitive details such as your mental health background, your relationship history, or your emotional wellbeing if this information is shared voluntarily and with your consent. This type of data is referred to as special category data and we only process it with your explicit permission when it is necessary for the support we provide.
We collect your information when you visit our website, sign up for newsletters, book sessions, make a payment, or download resources. We also use cookies and analytics tools to understand how people use our website so we can improve your experience. You are always in control of whether you accept cookies and you can manage your preferences through your browser.
Your personal data is used in specific and limited ways. We use it to provide coaching or therapeutic services, communicate with you about your sessions or bookings, share updates or resources you have asked for, manage payments and invoices, meet our legal responsibilities, and support you in the best way possible. If you give us permission to stay in touch through newsletters or updates, we will respect your preferences and you can unsubscribe at any time.
The legal grounds for processing your data vary depending on the situation. Sometimes we need to use your data to fulfil a contract, for example when you book a session or sign up for a programme. In other cases, we rely on your consent, particularly when processing sensitive personal information. We may also have a legal obligation to keep certain records, or a legitimate interest in improving our services, provided that this does not override your privacy rights.
Your personal data is never sold, rented, or traded. We do not share your information with third parties unless it is essential to the operation of our services. This might include trusted providers such as payment processors like Stripe or PayPal, secure online storage systems, email delivery services, or website hosting partners. All of these providers are required to protect your data and to handle it only for the purposes we specify. In very rare cases, we may be legally required to share information, for instance in response to a court order or a safeguarding concern where someone is at risk of harm.
We store your data securely using encrypted systems and restricted access. Our devices and platforms are password protected and only accessed by individuals who are trained in confidentiality and responsible data handling. Any sensitive records such as session notes or assessments are stored securely and managed in line with the highest ethical and professional standards.
Your data is retained only for as long as necessary. For most clients, we keep records for up to seven years after our professional relationship ends. This is in line with guidance from insurers and professional bodies. Some types of data, such as financial transactions, are kept for at least six years to meet legal requirements. If you ask us to delete your information sooner and there are no overriding obligations, we will honour your request.
You have clear and powerful rights when it comes to your personal information. You can ask us what data we hold about you and request a copy of it at any time. You have the right to correct any inaccuracies, to ask for your data to be deleted, and to request that we stop using it in certain ways. You can also object to certain types of processing or ask for your data to be transferred to another provider.
If you would like to exercise any of these rights, you can email us at privacy@loveflix.co.uk. We aim to respond within one month and will always take your concerns seriously. If you are not satisfied with our response or believe your rights have not been upheld, you can contact the Information Commissioner’s Office which is the official body that oversees data protection in the United Kingdom. More information can be found on their website at www.ico.org.uk.
Our website uses cookies to enhance your browsing experience. These are small files stored on your device that help us understand how visitors navigate the site, remember your preferences, and improve performance. You can choose whether or not to accept cookies and can change your settings at any time through your browser. For more information, please see our separate Cookie Policy.
Occasionally, your data may be transferred outside the United Kingdom or European Economic Area. This may happen if one of our service providers hosts their data in another country. In such cases, we ensure that adequate safeguards are in place to protect your information. These might include contractual agreements approved by regulators or the use of secure international platforms that are fully compliant with GDPR standards.
We regularly review and update this privacy policy to reflect any changes in our services or legal requirements. The most up to date version will always be available on our website and we encourage you to check it from time to time. If any major changes are made, we will notify you so you remain informed and confident in how your data is handled.
At LoveFlix, we do not take your trust for granted. We know how personal your healing journey can be and we are honoured to walk alongside you with care, compassion, and confidentiality. If you have any questions about how your information is handled or if you would like to talk to us about anything related to your privacy, you can always reach us at privacy@loveflix.co.uk and we will be happy to help.