Frequently Asked Questions – Loveflix
At Loveflix, we know that seeking support is a courageous step. Whether you’re navigating a challenging relationship or finding your way forward after abuse, our mission is to make your healing journey feel safe, empowering, and deeply supported. Below, we’ve answered some of the most common questions to help you feel more at ease and informed.
FAQ's About Loveflix
Yes, absolutely. Your privacy and safety matter deeply to us. All personal information is stored securely and treated with the utmost confidentiality. We are fully GDPR-compliant, and no data is ever shared with third parties without your explicit permission. We treat your information with the same respect and protection we would want for ourselves.
You can expect a compassionate, non-judgemental space where your voice is heard and your story matters. Our coaching and therapy are trauma-informed and tailored to your personal experience. Whether you're still in a difficult relationship or healing after one, we focus on helping you understand your needs, build emotional safety, and move forward with clarity and confidence.
We understand that circumstances can change, but due to the immediate access provided to digital materials and personalised support, we are not able to offer refunds. Before enrolling in a course or booking a session, we encourage you to ask any questions you may have so that you can make the most informed decision. We're always here to guide you.
You will have full access to all materials for the entire duration of your membership or for the length of the course you are enrolled in. During that time, you can revisit the lessons as often as you wish. Healing takes time, and we want you to have the space and flexibility to go at your own pace.
Yes, all of our courses are accredited by at least three well-established awarding bodies. Upon successful completion of your course, you will receive a certificate of achievement, which reflects both your learning and the personal work you’ve done along the way.
You can book direct coaching sessions through our booking page. Simply choose the coaching option that feels right for you and select a time that suits your schedule. If you’re unsure about which service would best support you, feel free to contact us for a free consultation. We’re happy to guide you.
Your wellbeing is our priority, and we take your feedback seriously. If you ever have a concern, please get in touch with us at support@loveflix.co.uk. We aim to respond within 48 hours and will always approach your concerns with care, compassion, and a commitment to finding a resolution that honours your experience.
While we can’t promise specific outcomes, we do guarantee that all our services and materials are created with expertise, integrity, and empathy. Our goal is to offer you real tools, professional guidance, and a supportive environment where your healing and growth are possible. Every step of the way, you will be treated with respect, understanding, and kindness.
It’s okay to feel nervous. Many people do. Healing can feel overwhelming at first, but you don’t have to be completely ready. You just need a small willingness to take the next step. You can explore our free resources or contact us for a gentle chat about what might feel right for you. You’re not alone here, and we’ll walk at your pace.
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If you still have questions, we’re here for you. You can reach us anytime at support@loveflix.co.uk. We’re here when you’re ready.